These terms and conditions set out the basis on which you can visit our website, order and buy goods through our online delivery service, and where applicable, take part in any of our membership or promotional event(s).
This website is owned and operated by C & J Clark (S) Pte Ltd ("Clarks", "we", "us"). Registered office: Level 2, Wisma Samudra, No. 1 Jalan Kontraktor U1/14, HICOM-Glenmarie Industrial Park, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by adult consumers residing in Malaysia only and for delivery within Malaysia.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Clarks website, or want to ask us anything about our terms and conditions, please contact us by using our Contact Us form.
1.1. Clarks has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. In the event of any typographical pricing errors, omissions, or inconsistencies, Clarks reserves the right to refuse or cancel any orders placed for products incorrectly priced, regardless of whether your credit card has been charged or a confirmation was sent. In the event that your credit card was charged for the incorrect amount and your order is cancelled, Clarks will reimburse your credit card for the full amount you were charged.
1.2. Pricing and availability information is subject to change without notice.
1.3. All prices are quoted in Malaysia Ringgit (RM). All prices are inclusive of sales tax where appropriate but do not include delivery charges.
1.4. Prices of goods displayed in and ordered through this website may differ from prices in store.
2. How your order is processed2.1. After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.
2.2. If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
3.1. Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that any despatch times given/provided are just estimates and shall not be taken to be a guarantee or be relied upon as such.
4.1. Payment can be made using the following major credit and debit cards including PayPal, Visa, MasterCard, AMEX, Discover, UnionPay.
5. Governing law and jurisdiction
6.2. We can deliver your order to an address of your choice. The delivery address must be in Malaysia.
7. Standard Delivery
7.1. There is a standard home delivery charge of RM 6.50 under RM 199 order. Any order above RM199 will be complimentary shipping across Malaysia.
8.2. Items must be in their original condition, unworn and returned within 28 days of receiving them. You may get in touch with us using our online contact form to initiate a return.
9. How Clarks can cancel this agreement
- We have insufficient stock to fulfil your order.
- We are unable to obtain payment.
- We do not deliver to your area.
- A product fault or an error in the product description has been identified.
Use of Clarks Website
10. Ownership of rights
10.2. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
11. Accuracy of content
11.3. We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
12. Damage to your computer
12.1. Clarks make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
13. Links to other websites
13.2. We do not hold any responsibility for any third party website or its content under any circumstance.
14. Product reviews
14.3. By submitting your email address in connection with your rating and review, you agree that Clarks and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
15. Password and security
15.2. Clarks will not be responsible for any unauthorised access to your account and for any resultant damage or loss suffered by you, under any circumstance.
16. Complaints and Mediation
16.1. If you have a complaint about any goods you purchased from us or any of our services, please contact us by using our Contact Us form, or email us at OnlineEnquiries.email@example.com, so we can help you.
Updated : 9 October, 2019