There is a dedicated Clarks team who can support you with any additional questions or concern you may have. You can contact them via e-mail: email@example.com
An essential Q&A is also available on the recall information website.
QUESTIONS YOU MAY HAVE
How do I return the shoes?
Benzidine and dimethoxybenzidine are chemicals found in Azo dyes, which have been used to colour or dye a large range of products, including fabrics and leathers, but the extent to which azo dyes can be used is now restricted by some countries.
Prolonged and direct contact with the shoes’ upper material can expose the wearer to the chemicals benzidine or dimethoxybenzidine, which are toxic and can cause adverse health effects