How it works
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Sign Up
Join the membership for free and start earning points
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Earn Points
Accumulate fob points every time you shop with us and advance to the next tier
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Redeem Points
Use points to redeem exclusive rewards
Tiers
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Connect
Free
- Welcome gift of 15% off your first order
- 15% off birthday reward
- Member-only perks
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Community
Spend RM600
- Welcome gift of 300 pts
- 25% off birthday reward
- Member-only perks
- Exclusive perks
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Circle
Spend RM1,200
- Welcome gift of 700 pts
- 30% off birthday reward
- Member-only perks
- Exclusive perks
- VIP only perks
How to Use Your Points
Redeeming your hard-earned points is easy! Simply convert your points to discount vouchers, then apply your voucher code at checkout.
| FOB Points |
Cash Vouchers |
|---|---|
100
|
RM
5
|
|
200
|
RM
10
|
|
300
|
RM
15
|
|
400
|
RM
20
|
Frequently Asked Questions
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You can sign up for the Clarks Collective loyalty program at all Clarks stores and clarks.my
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You get an immediate 15% OFF voucher that can be applied to all of our regular-priced items! You will also start earning FOB Points and enjoy member-only perks. Birthday rewards, tier rewards, free shipping, exclusive VIP access and more. You can refer to our tier benefits table for all member-only perks.
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You get your welcome voucher automatically when you sign up as a member for use on our new arrivals & regular priced items! Simply approach our friendly staff at your point of purchase if purchasing in stores or apply your voucher code during checkout when shopping on Clarks.my.
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FOB points are points you can earn on every purchase you make when you sign up for the Clarks Collective loyalty program. There is no membership fee required. You can start earning FOB points the moment you have created your Clarks Collective account ready.
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FOB points will be credited into your loyalty account after the 14-day return window is up. 1 RM spent is equal to 1 FOB point for Connect & Community tiers, and 1 RM spent is equal to 1.5 FOB points for our top Circle tier.
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There are three tiers - Connect, Community and Circle. You may refer to the table for the rewards you will be getting for each tier.
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Absolutely, you can redeem FOB points toward purchases in-store.
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Absolutely, you can redeem FOB points toward purchases on clarks.my.
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You can redeem your FOB points by converting them into a voucher to offset your next purchase at any of our Clarks stores and clarks.my. Do note that once you have converted your points into a voucher, that voucher must be used within 1 month. Expiry of the voucher without any use will mean that your points are forfeit.
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Unfortunately yes. The FOB points will expire in 12 months from the time that it is credited into your loyalty account.
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FOB points need to first be converted into a voucher to be utilized and is stackable with other vouchers and/or other ongoing promotions.
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You can track them in your loyalty account or feel free to check in with any of our friendly store staff.
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Yes, FOB points can be converted into cash vouchers and you can use it over discounted products in any of our Clarks stores and clarks.my.
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It's your choice! You can use them all at once or save them up for a special occasion. However, please note that they expire with 12 months. See "Do FOB points ever expire."
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To maintain your Clarks Collective tier status, you must continue to meet the minimum spend for your tier within 365 days of qualifying for that tier.
- Connect Members: You will be in this tier if you do not spend RM600 or more within 12 months.
- Community Members: Spend RM600 - RM1,199 within 12 months to maintain your status.
- Circle Members: Spend RM1,200 or more within 12 months to maintain your status.
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You can use your birthday reward within 30 days of your birth date. Eg. If your birthday falls on 8 February, your birthday discount is applicable for 30 days from 8 February.
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Unfortunately no. You can only earn FOB points when you shop at all Clarks stores operated by C & J Clark (M) Sdn Bhd in Malaysia.
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Feel free to reach out to our friendly customer service via our online contact form for any help on your Loyalty account
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Yes. However, we are sorry to have to see you go. Should you wish to continue with deletion, do feel free to contact our customer service with your registered email address.
Please note that once your account is deleted:
- We will not retain any of your records, including details of your past orders & transactions with us.
- Any FOB points previously earned and current vouchers will be forfeited.
- You will not be able to participate in any members-only events and rewards.
- You will not be receiving any marketing emails that relate to promotions and other loyalty-related communications.
- However, you may receive certain transactional emails from us should you place new orders in the future or from user-initiated communications with us.